The TELUS group acknowledges that our perform spans several Territories and Treaty places and we are grateful for the standard Knowledge Keepers and Elders who are with us these days, anyone who has absent just before us along with the youth that inspire us.
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The several hours they have got will not be Doing work properly with my perform and caring for an aged family member busy agenda. I also chatted but they explained to me I ought to get in touch with in.
Seems like all we can do now could be air our grievances on the public Discussion board while in the hopes of someone ready of authority can actually do some thing over it.
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Visualize them as resellers. The promote you a legit item Telus gives, incorporate perks to induce you to purchase. You give them that hard cash, your details to setup the legit solution.
They are, for my part, rip-off artists who are resulting in Telus as well as their customers Extraordinary disappointment, Together with the intent of increasing their commissions or income bonuses for the price of Other folks.
I will not recall at any time registering or mentioning the organization less than my profile. The support personnel (in Philipines) advises me that it's a problem for the service company of the person I named, which I find rather ridiculous.
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I spend about $4500 a year with Telus. In January I got an out of doors digital camera for $7/thirty day period but regretted it and planned to return it. It had been new while in the box - only plugged in to test it. After a few hrs ready over the cell phone I uncovered that there is a $340 charge to terminate. That could be a lot for your $50 digital camera. I pleaded with the agent to waive the cost considering that I'm a faithful customer for therefore very long. He explained a supervisor will contact to discuss. No person known as back again. A month later I attempted once more. Eventually, in April, after eight hours to the phone about this difficulty approximately that time, I gave my ultimatum… waive the substantial cancellation rate or I cancel the many services with Telus and go elsewhere. No. So, I cancelled everything. A shame, since I have never had 1 difficulty Along with the Television, internet, or cell phones and appreciated Telus… for over fourteen a long time. But the $7 cost persisted. Sigh. More hours about the mobile phone. Why Is that this the only real way to communicate? It's so annoying and a colossal squander of time.
No matter, my recommendation is to NOT do small business with these men and women as they are not trustworthy about whatever they are supplying, plus the packages / alternatives they declare a customer is ready to receive are, in reality, Extraordinary misrepresentations of what is actually obtainable.
What is worse is definitely the destruction of any rely on buyers had with business, plus the enhanced skepticism. Companies don't support every time they insist on applying phones plus the Web to carry out company, and make intensive use of connect with centers.
So inefficient. An email would have the concept across lots a lot easier. The subsequent agent mentioned sorry and will reverse the final month’s cost and terminate it. The following thirty day period An additional $7. Sigh. To the telephone again about one-1/2 hour. The second agent was defending her employer and implying I was wrong. Just demand me the $340 and stop the $7 every month bill and terminate the camera, I begged her, then I finished the decision. She remaining a concept saying she can't commence with the cancellation given that I hung up. At this stage I’m feeling bodily sick from it. I connect with again… 45 minutes. You should, just conclude this romance now. At last another agent assured me it would be cancelled. In overall, about eleven hrs within the cell phone considering the fact that February making an attempt to deal with the digicam return. It felt like punishment… as though I’m the enemy - right after paying out over $40,000 with Telus over the years and in no way as soon as complained. I’m extremely patient and well mannered. My request was so easy. The complete detail was designed painfully complicated and prolonged for months.
Fixed conversations are going to be closed and saved for 90 times, and can be accessed during Telus internet support the Message Centre in the My TELUS application.
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